Marquee Rewards
Privacy policy
Last updated: October 8, 2026
This policy explains how Class Act Gaming, LLC ("we", "us") handles information when you use the Marquee Rewards app and the services behind it. The venue where you play (the "venue operator") also receives information about your play there, and handles it under its own policy and the gaming rules that apply to it.
Information we collect
- Account details. Your name, email address and mobile number. If you sign in with Apple or Google, we receive the identifier and the name and email they share with us. If you sign in with a phone number and PIN, we store the PIN only in a protected (hashed) form.
- Play and wallet activity. The machines you play, your sessions, credit and hand counts, wins, cash-outs, skill-game and free-spin results, vouchers, gift cards you request, and your wallet balances and history.
- Device information. A push notification token (through Google Firebase Cloud Messaging), a Live Activity token on iPhone, and your app version and platform.
- Machine tags. When you tap a machine, the app reads that machine's tag (NFC) to know which machine you're playing. The app doesn't read any other NFC tags.
Information that stays on your phone
- Location. If you allow it, the app uses your location to work out which venue you're in. That happens entirely on your phone. Your location is never sent to us or anyone else, and isn't stored.
- App logs. The app keeps a diagnostic log on your phone. It's only sent to anyone if you choose "Share logs" and send it yourself.
We don't use advertising, advertising identifiers, or analytics or tracking tools, and we don't track you across other apps or websites.
How we use it
- To run your account and wallet, start and follow your sessions, and pay out wins and cash-outs as you ask.
- To send the notifications you allow, such as a skill game waiting or your session about to end.
- To keep the financial and audit records that gaming rules and the law require.
- To prevent fraud, keep the service secure, and give you support.
Who we share it with
- Venue operators, for play at their venues: your sessions, results and wallet activity there.
- Service providers that run the service for us: Microsoft Azure (hosting), Google Firebase Cloud Messaging and Apple Push Notification service (notifications), Sign in with Apple and Google Sign-In (sign-in), and gift-card issuers when you request a gift card.
- Authorities, when the law or gaming regulation requires it.
We don't sell your personal information or share it for advertising.
Keeping and deleting your information
You can delete your account at any time in the app (Profile → Delete account) or by emailing support@marquee-rewards.app. See Delete your account. When an account is deleted:
- Your name, email, phone number and PIN are removed, and the account is closed.
- All sign-in, push notification and Live Activity tokens are revoked.
- Financial and audit records (wallet history, play sessions, skill-game results, tickets and gift-card issue records) are kept as the venue operator's records, as gaming and financial rules require. After deletion they're linked only to an identifier that no longer names you.
- Money the venue owes you (your Cash-out balance, skill vouchers, skill games still to play) is never given up: you're asked to use it first. Tokens, points and free spins still in your wallet go to the venue, but only if you confirm that when you delete.
Gift-card codes you already received remain valid. A pass you added to Apple Wallet or Google Wallet stays on your device until you remove it.
Your choices and rights
You can see and change your contact details in the app, turn off notifications and location in your phone's settings, and delete your account. Depending on where you live, you may have the right to access, correct, delete or get a copy of your information. Email us to make a request.
Security
Information is sent over encrypted connections and stored on secured servers. Your sign-in token is kept in your phone's secure storage.
Age
Marquee Rewards is for adults 21 and over. We don't knowingly collect information from anyone younger.
Changes
If we change this policy we'll update the date above, and tell you in the app if the change is significant.
Contact
Class Act Gaming, LLC, Florida, United States · support@marquee-rewards.app